Support
We usually reply within one business day. The fastest way to reach us:
Frequently asked questions
How do I delete my account?
In the app, go to the You tab → Delete Account. This permanently removes your profile, designs, and share links. If you can't access the app, email us from the address on the account and we'll delete it for you.
How do refunds work?
Purchases and subscriptions are billed by Apple, so refunds go through Apple as well: visit reportaproblem.apple.com, sign in with your Apple ID, and choose the Inviti purchase. You can cancel a subscription anytime in Settings → Apple ID → Subscriptions on your iPhone.
Where did my credits go?
Each requested AI image generation or regeneration uses one generation. Native text and layout edits do not. A subscription's introductory period includes five designs; the full allowance starts at the first renewal, and one-time packs add more. Technical provider failures should restore the generation automatically. If the balance does not recover after a technical failure, email us with the approximate time and invitation name.
A guest can't open my invitation link
In the app, open the invitation's sharing settings and check the link hasn't expired or been turned off. On a private link, guests confirm their email with an 8-digit code before they can see it — switch the link to public if that's not what you want.
A guest didn't get their email code
Ask them to check their spam folder, wait a minute, and tap "Send a new code". Still nothing? Email us and we'll help.
Where do I see who's coming?
In the Inviti app: open the invitation to see replies, messages and head counts, post updates, and export the guest list. The website has no host sign-in.